If water is running right now
- Close the main shut-off. In this town the keeper finds it, nine times in ten, low on the street-side foundation beside the meter.
- If water is creeping toward outlets, a furnace or the electrical panel, stay out of the water and keep clear of anything electrical.
- For a leaking water heater, also close the cold inlet valve at the top of the heater.
- Take a few photos for your insurer, then call us.
Smell gas? Leave the home first and call your gas utility's emergency pipe or 911 from outside. Do not phone a plumber from inside a house that smells of gas.
Before you dial
Ring (365) 334-6645. To help us help you quickly, have these ready if you can:
- Your street and the nearest major road, for example Liverpool Road and Highway 2.
- What you see and hear: dripping, gurgling, a hum from the water heater, water on the floor.
- Roughly how old the house is, and whether you are on city water or a well.
- Whether you have already closed the main valve.
We will tell you whether this sounds like a visit, and if so roughly when we can be there.
What happens after the call
We will tell you whether this sounds like a visit, and if so roughly when we can be there. If the problem can wait or is something you can safely manage yourself, we will say that too. Either way, you hang up knowing the next step.
Questions callers ask
Can I email or text you?
We only take phone calls. That keeps things simple and means nothing personal is collected through this website.