How a managed call works
- The tenant or the site contact reports the problem to you.
- You call us with the address, unit and access details.
- We confirm the visit window with you and, if you prefer, with the tenant.
- The plumber finds the cause and calls you before any work beyond the agreed limit.
- You get a written note: cause, repair, parts and anything due soon.
What we look after
- Townhouse complexes and stacked units in Pickering and Ajax
- Small rental buildings and houses converted to suites
- Plaza units with retail, food and clinic tenants
- Owner-occupied commercial condos
A sump pump test before the spring melt, a check of hose bibs before the first frost and a run of every main shut-off once a year prevent most of the after-hours calls that blow a maintenance budget.
Unit turnover checklist
- Every faucet run hot and cold, aerators cleaned
- Toilets checked for rocking, running and seal leaks
- Tub and shower drains timed for flow
- Under-sink supply lines and shut-offs operated
- Water heater age read from the plate and noted
- Laundry hoses checked for bulges
Preventive visits worth booking
A sump pump test before the spring melt, a check of hose bibs before the first frost and a run of every main shut-off once a year prevent most of the after-hours calls that blow a maintenance budget. Older heaters get a flush and anode look; anything past its expected life goes on a replacement list so the owner can plan it rather than pay for an emergency swap.
Signs a property needs a plumbing review
- The same unit calling about the same drain every season
- Water bills creeping up on a property with no change in tenants
- No one knows where the main shut-off for a building is
- Heaters that have never had a service record
See all commercial plumbing services or the multi-unit building page for larger sites.
Questions callers ask
Can you call us before going over a set amount?
Yes. Give us a not-to-exceed limit per call and we will phone you before any work beyond it.
Do you deal with tenants directly?
Only as much as you want. Some managers have us book directly with the tenant; others keep all contact through their office.
